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Article 134

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NORTH AMERICA
Buckman Laboratories International, INC.
Buckman Laboratories, INC.
Bulab Holdings, INC.

1256 North McLean Blvd.
Memphis, Tennessee 38108-1241, U.S.A.
Phone: (901) 278-0330 / Fax: (901) 276-5343
knetix@buckman.com

Buckman Laboratories of Canada, LTD.
Laboratoires Buckman du Canada ltée
Vaudreuil-Dorion, QC, Canada
+1 (450) 424-4404
canada@buckman.com

 

EUROPE / MIDDLE EAST / NORTH AFRICA
Buckman Laboratories, N.V.
Ghent, Belgium
+32 (9) 257 92 11
europe@buckman.com

 

LATIN AMERICA
Laboratorios Buckman S.A.

Buenos Aires, Argentina
+54 11 4701-6415
argentina@buckman.com

Buckman Laboratórios LTDA.
Campinas, Brasil
+55 (19) 3864-5000
brasil@buckman.com

Buckman Laboratorios Chile LTDA.
Santiago, Chile (Main Office)
+(56-2) 946-1000
Concepción, Chile (Branch)
+(56-41) 237-4388

Buckman Laboratories, S.A. de C.V.
Morelos, Mexico
+52 (777) 329 3740
mexico@buckman.com

AFRICA
Buckman Laboratories (PTY) LTD.
Hammarsdale, South Africa
+27 (31) 736 8800
marketingsa@buckman.com

 

ASIA PACIFIC
Buckman Laboratories PTY. LTD.
Buckman Laboratories New Zealand Limited

Wagga Wagga, Australia
+61 (2) 6923 5888
From NZ: 0800 222 858
australia@buckman.com

Buckman Laboratories
(Asia) PTE LTD.

Singapore
+(65) 6891-9200
asia@buckman.com

Buckman Laboratorios
(Shanghai) Chemicals Co., LTD.

Shanghai, China
+(86-21) 6921-0188
asia@buckman.com

Buckman Laboratories, K.K.
Tokyo, Japan
+81 (3) 3808-1199
japan@buckman.com

Fuji-City, Japan
(Sales Office)
+81 (545) 53-3561

Buckman Laboratories
(India) Private Limited

Chennai, India
+(91-44) 2221-3497
india@buckman.com

Gyeonggi-Do, Korea
(Seoul Branch Office)
+82 (31) 416-8991


Article 133

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NORTH AMERICA
Michael Corcoran

Market Manager
Phone: 336-337-0241
Email: MLCorcoran@buckman.com

Buckman Laboratories of Canada, LTD.
Laboratoires Buckman du Canada ltée
Vaudreuil-Dorion, QC, Canada
+1 (450) 424-4404
canada@buckman.com

 

EUROPE / MIDDLE EAST / NORTH AFRICA
Buckman Laboratories, N.V.
Ghent, Belgium
+32 (9) 257 92 11
europe@buckman.com

Franz-Josef Pötter
Division Manager Performance Chemicals
+32 (9) 257 92 11 Phone
fjpotter@buckman.com

 

LATIN AMERICA
Laboratorios Buckman S.A.

Buenos Aires, Argentina
+54 11 4701-6415
argentina@buckman.com

Buckman Laboratórios LTDA.
Campinas, Brasil
+55 (19) 3864-5000
brasil@buckman.com

Buckman Laboratorios Chile LTDA.
Santiago, Chile (Main Office)
+(56-2) 946-1000
Concepción, Chile (Branch)
+(56-41) 237-4388

Buckman Laboratories, S.A. de C.V.
Morelos, Mexico
+52 (777) 329 3740
mexico@buckman.com

AFRICA
Buckman Laboratories (PTY) LTD.
Hammarsdale, South Africa
+27 (31) 736 8800
marketingsa@buckman.com

 

ASIA PACIFIC
Buckman Laboratories PTY. LTD.
Buckman Laboratories New Zealand Limited

Wagga Wagga, Australia
+61 (2) 6923 5888
From NZ: 0800 222 858
australia@buckman.com

Buckman Laboratories
(Asia) PTE LTD.

Singapore
+(65) 6891-9200
asia@buckman.com

Buckman Laboratorios
(Shanghai) Chemicals Co., LTD.

Shanghai, China
+(86-21) 6921-0188
asia@buckman.com

Buckman Laboratories, K.K.
Tokyo, Japan
+81 (3) 3808-1199
japan@buckman.com

Fuji-City, Japan
(Sales Office)
+81 (545) 53-3561

Buckman Laboratories
(India) Private Limited

Chennai, India
+(91-44) 2221-3497
india@buckman.com

Gyeonggi-Do, Korea
(Seoul Branch Office)
+82 (31) 416-8991

Article 132

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clogged_filter
Image shows the slimy masses found between the baffles of the filter.

Busan® DFP Case History

  • Problem: Microbiological fouling caused a blocked fuel filter, resulting in system shutdown.
  • Solutions: No fuel treatments were in use. Buckman recommended Busan DFP to control the fungal and bacterial outbreak, and DMAD to improve the cleanliness of the storage tank environment. Busan DFP is a solvent-based microbicide with a proven history of controlling fungi and bacteria in fuels. DMAD is a solvent-based fuel additive with a proven history of improving storage tank clean liness.
    The customer fed Busan DFP at a rate of 2.5 fluid ounces per 100 gallons (approx. 200 ppm) to their B20 storage tank. The customer repeated this shock dose when refilling the tank; subsequent doses were at the maintenance dose of 1.25 fluid ounces per 100 gallons (approx. 100 ppm). The customer added DMAD at a maintenance dose of 100 ppm.
  • Results: Since initiating the treatment program, the customer has not experienced any shutdowns or reduction in flow through the filters. Regular use of Busan DFP and DMAD continues.

Article 131

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NORTH AMERICA
Buckman Laboratories International, INC.
Buckman Laboratories, INC.
Bulab Holdings, INC.

1256 North McLean Blvd.
Memphis, Tennessee 38108-1241, U.S.A.
Phone: (901) 278-0330 / Fax: (901) 276-5343
knetix@buckman.com

Buckman Laboratories of Canada, LTD.
Laboratoires Buckman du Canada ltée
Vaudreuil-Dorion, QC, Canada
+1 (450) 424-4404
canada@buckman.com

 

EUROPE / MIDDLE EAST / NORTH AFRICA
Buckman Laboratories, N.V.
Ghent, Belgium
+32 (9) 257 92 11
europe@buckman.com

 

LATIN AMERICA
Laboratorios Buckman S.A.

Buenos Aires, Argentina
+54 11 4701-6415
argentina@buckman.com

Buckman Laboratórios LTDA.
Campinas, Brasil
+55 (19) 3864-5000
brasil@buckman.com

Buckman Laboratorios Chile LTDA.
Santiago, Chile (Main Office)
+(56-2) 946-1000
Concepción, Chile (Branch)
+(56-41) 237-4388

Buckman Laboratories, S.A. de C.V.
Morelos, Mexico
+52 (777) 329 3740
mexico@buckman.com

AFRICA
Buckman Laboratories (PTY) LTD.
Hammarsdale, South Africa
+27 (31) 736 8800
marketingsa@buckman.com

 

ASIA PACIFIC
Buckman Laboratories PTY. LTD.
Buckman Laboratories New Zealand Limited

Wagga Wagga, Australia
+61 (2) 6923 5888
From NZ: 0800 222 858
australia@buckman.com

Buckman Laboratories
(Asia) PTE LTD.

Singapore
+(65) 6891-9200
asia@buckman.com

Buckman Laboratorios
(Shanghai) Chemicals Co., LTD.

Shanghai, China
+(86-21) 6921-0188
asia@buckman.com

Buckman Laboratories, K.K.
Tokyo, Japan
+81 (3) 3808-1199
japan@buckman.com

Fuji-City, Japan
(Sales Office)
+81 (545) 53-3561

Buckman Laboratories
(India) Private Limited

Chennai, India
+(91-44) 2221-3497
india@buckman.com

Gyeonggi-Do, Korea
(Seoul Branch Office)
+82 (31) 416-8991

Article 130

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Fungal Protection
Buckman has a wide range of products for the protection of hardwood and softwood timber, logs, poles, posts, agricultural, landscape, and construction lumber. The level of protection and inhibition of wood-destroying fungi is influenced by the protective value of the chemical and method of application, as well as the penetration and retention of the preservative on the treated wood surface. Commonly, deterioration of wood can be attributed to mold, sapstain or blue stain, and wood-destroying fungi.

Mold
With sufficient moisture, fungal spores that land on wooden surfaces germinate rapidly. The darkly pigmented spores and mycelia produce a discoloration of the surface that appear as an unsightly, uneven weathering. Buckman fungicides have been developed over many years of intensive study. Many of our products include formulations of several active ingredients for more effective control of fungi.

Sapstain Fungi
Sapstain fungi are somewhat similar to molds in that they do not affect the strength of wood, but rather the appearance and permeability of wood. Unlike molds, however, sapstain fungi not only cause surface discoloration but also discolor the interior of the wood. The color ranges from gray to blue, and sapstain is often referred to as blue stain.

Buckman products are specifically formulated to be retained in the wood, have adequate solution pickup, and provide chemical concentrations that are effective. Buckman sapstain products disperse easily in water to form a stable emulsion. Your Buckman representative will help you to apply the product using your existing equipment.

Wood-Destroying Fungi
These fungi actually attack the wood cells, destroying them and causing weight loss and structural failure. Any evidence of mold or sapstain is indicative of conditions that permit the growth of wood–decaying fungi. Buckman has several products that can assist in preventing wood rot or decay.

Products

Busan® 1009
Busan 1030
Busan 1028
Busan 116SC
Busan 1059

Busan 1223
Busan 1020W
Busan 1071
Busan 1118

 

Sequestration of Metal Ions
Buckman provides products for sequestering metal ions to ensure brighter lumber and prevent unsightly sapstain discoloration. Our products provide protection against iron tannate stain formation when the lumber is treated in steel tanks or when water with high iron content is used.

Benefits of Sequestration:
Maintains natural color and bright appearance of lumber
Protects lumber from iron tannate stain
Compatible with Buckman sapstain preventatives

Products
Busperse® 293

Water Treatment
Buckman has extensive experience and a wide product range for the treatment of incoming and effluent water systems in lumber mills. Our products are available for:
Microbiological control
Flocculation and coagulation of solids
Color removal
Foam control
Odor control
Sludge dewatering
Water clarification
Foam control

Article 129

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CANADA
Ronald Anger
Phone: +905 466 1172 Mobile
Email: rhanger@buckman.com

JAPAN
Akio Katoh
Work Phone +81 3 3808 1199
Work Fax +81 3 3808 1590
Mobile: +81 90 7181 0883
Email: a_katoh@buckman.com

MEXICO
Cantú Galindo, Fernando Javier (Ma. del Carmen)
Preferred Name: Fernando Cantu
Mobile: +52 1 818 162 05 65
Email: f_cantu@buckman.com

UNITED STATES
Mike Corcoran
Mobile Phone: 336 337-0241
Email: mlcorcoran@buckman.com

Article 128

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NORTH AMERICA
Buckman Laboratories International, INC.
Buckman Laboratories, INC.
Bulab Holdings, INC.

1256 North McLean Blvd.
Memphis, Tennessee 38108-1241, U.S.A.
Phone: (901) 278-0330 / Fax: (901) 276-5343
knetix@buckman.com

Buckman Laboratories of Canada, LTD.
Laboratoires Buckman du Canada ltée
Vaudreuil-Dorion, QC, Canada
+1 (450) 424-4404
canada@buckman.com

 

EUROPE / MIDDLE EAST / NORTH AFRICA
Buckman Laboratories, N.V.
Ghent, Belgium
+32 (9) 257 92 11
europe@buckman.com

 

LATIN AMERICA
Laboratorios Buckman S.A.

Buenos Aires, Argentina
+54 11 4701-6415
argentina@buckman.com

Buckman Laboratórios LTDA.
Campinas, Brasil
+55 (19) 3864-5000
brasil@buckman.com

Buckman Laboratorios Chile LTDA.
Santiago, Chile (Main Office)
+(56-2) 946-1000
Concepción, Chile (Branch)
+(56-41) 237-4388

Buckman Laboratories, S.A. de C.V.
Morelos, Mexico
+52 (777) 329 3740
mexico@buckman.com

AFRICA
Buckman Laboratories (PTY) LTD.
Hammarsdale, South Africa
+27 (31) 736 8800
marketingsa@buckman.com

 

ASIA PACIFIC
Buckman Laboratories PTY. LTD.
Buckman Laboratories New Zealand Limited

Wagga Wagga, Australia
+61 (2) 6923 5888
From NZ: 0800 222 858
australia@buckman.com

Buckman Laboratories
(Asia) PTE LTD.

Singapore
+(65) 6891-9200
asia@buckman.com

Buckman Laboratorios
(Shanghai) Chemicals Co., LTD.

Shanghai, China
+(86-21) 6921-0188
asia@buckman.com

Buckman Laboratories, K.K.
Tokyo, Japan
+81 (3) 3808-1199
japan@buckman.com

Fuji-City, Japan
(Sales Office)
+81 (545) 53-3561

Buckman Laboratories
(India) Private Limited

Chennai, India
+(91-44) 2221-3497
india@buckman.com

Gyeonggi-Do, Korea
(Seoul Branch Office)
+82 (31) 416-8991

Article 127

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Our products can be applied either directly to your customer's systems or indirectly through your formulations. The applications will provide for products and technology in all areas of your water treatment requirements:

  • Cooling water systems (open and closed systems)
  • Boiler water and steam/condensate systems
  • Wastewater treatment
  • Reverse Osmosis
  • Ionic Exchange
  • Raw water clarification

Microbiological Control
Buckman has a complete product range available to deal with the cost-effective control of bacteria, algae, and fungi. Our products include both oxidizing and non-oxidizing biocides. We can provide technical advice and expertise on the best biocide for your particular customer application and also assist with providing testing regimes and recommended dose rates and application points on your customer sites. Biocide selection is very specific for the type of microbial deposit and can be selected accordingly.

Corrosion Inhibition
The Buckman product range available for preventing corrosion in process and water systems is large. The product selectivity is dependent on system metallurgy, water chemistry, microbial contaminants, and physical conditions. Your Buckman representative can assist in providing best options targeted towards specific customer systems. Corrosion is generally a result of scale and microbial deposition or incompatible metallurgy in a system. This destructive interrelationship can be controlled by the skillful application of system knowledge and the judicious use of water treatment chemicals.

Inorganic and organic deposit control
Buckman can assist with control of deposits through the use of our range of microbiocides, dispersants, and scale control additives. Our flexible, solutions-oriented approach focuses our extensive resources and experience on your customer performance goals.
Our products can assist you in formulating products to:

  • Control calcium and other mineral scale buildup
  • Protect against fouling caused by suspended matter
  • Maintain clean heat transfer surfaces for increased efficiency

Water Clarification
Buckman has a wide range of coagulants and flocculants to remove suspended solids and color in raw water and wastewater treatment systems. Optimum use of the best product and application point is identified to provide a clean source of water for industrial processes and wastewater disposal.
Buckman also provides defoamers to eliminate troublesome foam and polymers to assist in sludge dewatering.

Reverse Osmosis
Buckman's products are available to protect the integrity and increase the life expectancy of reverse osmosis elements. The products include microbiocides, dispersants, scale inhibitors, and membrane-cleaning formulations to provide the full spectrum of chemicals required to ensure optimum performance of RO systems.

In addition to the above application areas, Buckman can provide support with formulations and products targeted to specific end users. Buckman can work with you to identify system requirements and, where justified, can provide specific formulations.


Article 126

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NORTH AMERICA
Buckman Laboratories International, INC.
Buckman Laboratories, INC.
Bulab Holdings, INC.

United States

James Hachtmann
Group Business Manager
908 872 1420 Mobile
jehachtmann@buckman.com
Territory:
AK, AR, AZ, CA, CO, CT, DE,
HI, ID, KS, KY, LA, MA, ME,
MO, MT, NH, NJ, NM, NV, NY,
OK, OR, PA, RI, TX, UT, VT,
WA, WY

Terrance Barrett
Area Manager
704 663 7769 Work Phone
704 906 6409 Mobile
tdbarrett@buckman.com
Territory:
AL, FL, GA, IL, IN, IT, MD, MI,
MN, MS, NC, ND, NE, OH, SC,
SD, TN, VA, WI, WV

Canada
Buckman Laboratories of Canada, LTD.
Laboratoires Buckman du Canada ltée
Ronald Anger
Manager Performance Chemicals
Performance Chemicals   Canada
905 466 1172 Mobile
rhanger@buckman.com

 

EUROPE / MIDDLE EAST / NORTH AFRICA
Buckman Laboratories, N.V.
Franz-Josef Pötter
Division Manager Performance Chemicals
+32 (9) 257 92 11 Phone
fjpotter@buckman.com

 

LATIN AMERICA
Laboratorios Buckman S.A.

Buenos Aires, Argentina
+54 11 4701-6415
argentina@buckman.com

Buckman Laboratórios LTDA.
Campinas, Brasil
+55 (19) 3864-5000
brasil@buckman.com

Buckman Laboratorios Chile LTDA.
Santiago, Chile (Main Office)
+(56-2) 946-1000
Concepción, Chile (Branch)
+(56-41) 237-4388

Buckman Laboratories, S.A. de C.V.
Morelos, Mexico
+52 (777) 329 3740
mexico@buckman.com

AFRICA
Buckman Laboratories (PTY) LTD.
Hammarsdale, South Africa
+27 (31) 736 8800
marketingsa@buckman.com

 

ASIA PACIFIC
Buckman Laboratories PTY. LTD.
Buckman Laboratories New Zealand Limited

Wagga Wagga, Australia
+61 (2) 6923 5888
From NZ: 0800 222 858
australia@buckman.com

Buckman Laboratories
(Asia) PTE LTD.

Singapore
Mohamad Annuar Kamarudin
Marketing Manager   Formulator
PC Region 2 (South Asia)   Singapore
(603) 55102627 Work Phone
(603) 55101240 Work Fax
(012) 2989091 Mobile
makamarudin@buckman.com

Buckman Laboratorios
(Shanghai) Chemicals Co., LTD.

Shanghai, China
Cui, YueNi
Preferred Name: Maria
Area Manager Performance Chemicals
Bulab China   MKTG   WT Region 3
(86 21)6921 0500 Work Fax
86 13818597818 Mobile
mcui@buckman.com

Indonesia
Nur Choiri
Regional Manager   IWT / PC
(62) 811125490 Mobile
nchoiri@buckman.com

Buckman Laboratories, K.K.
Tokyo, Japan
+81 (3) 3808-1199
japan@buckman.com

Fuji-City, Japan
(Sales Office)
+81 (545) 53-3561

Buckman Laboratories
(India) Private Limited

Chennai, India
+(91-44) 2221-3497
india@buckman.com

Gyeonggi-Do, Korea
(Seoul Branch Office)
+82 (31) 416-8991

Article 125

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Buckman works extensively with our customers to offer assistance in formulating and promoting products to the water treatment industry. With our broad experience in the field, we can help our customers successfully design finished specialty products to market to their clients.

With our wide range of products and services, Buckman offers benefits such as technical expertise, laboratory testing, and problem solving. Backed by experienced scientists in R&D, Buckman provides the products, technology, and technical know-how to make your products a success in the marketplace.

Buckman provides solutions for:

  • Microbiological control
  • Corrosion inhibition
  • Inorganic and organic deposit control
  • Water clarification
  • Reverse osmosis
  • Other related water treatment requirements

Buckman has capabilities in cooling water, boiler water, process water, influent, and wastewater applications.

 
wscp_thumb72x96
WSCP

Keep cooling water systems running clean with WSCP from Buckman.

ENG

BPS3556 thumb
BPS® 3556

Change the way you approach your recreational water treatment

ENG

E520W-BoilerWater thumb
Need steam reliability? Don’t sweat it.

Improve boiler system efficiency and performance with water treatmentproducts from Buckman.

ENG

 
 

 

 

Article 124

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Buckman is a leading supplier of integrated solutions for today's agriculturist. Our product mix includes soil fumigants, fungicides, biological inoculants, and specialty fertilizer products. Buckman is dedicated to providing our agricultural customers with value-added services and products.

Products and Services Include:

  • Fungicides
  • Soil fumigants
  • Fertilizers
  • Biologicals

 

These services are not available in all regions.

Article 123

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Buckman continues to have a strong commitment and offering for newsprint and mechanical grade customers, with a large amount of business on high-speed gap formers.

Expertise and experience, available worldwide, follow a globally consistent approach with the required technologies, products, equipment, and monitoring techniques to effectively deliver value to our customers.

Buckman's Wet End Management (WEM) program encompasses the management of colloidal substances, fines, drainage, and strength, using a mill-wide coordinated approach which differentiates us from other suppliers.

Generally speaking, "retention" is not what newsprint producers always need. Our focus on process stability is a market differentiator that delivers reductions in the total cost of paper manufacturing and improved product quality for our customers.

We are also skilled in the coordinated management of microbial, organic, inorganic, and entrained air contaminants.

Click on the application that you would like to learn more about:

Article 122

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Let's tap into our better nature.

The future depends on a clean, productive environment. That's why Buckman has developed the tools to accurately measure a customer's ROE (return on environment). We proactively help customers achieve significant ROE by developing biodegradable, non-toxic and naturally derived products as well as effective energy saving, water recycling and waste reduction technologies.

In 2010, Buckman set reduction targets for our own energy use, water use, waste, emissions and more. Today, we are happy to report that great progress has been made in every area, and we encourage you to check out the details in our latest GRI report.

We also make a full report to the Carbon Disclosure Project, an international, not-for-profit organization providing a global system for companies to measure, share and manage environmental information.

The way we see it, finding ways to reduce is the best way to grow.

Please download our latest Sustainability Report for up-to-date information on our environmental progress and our awards, including the Presidential Green Chemistry Challenge Award from the EPA.

Article 121

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Let's make it our business to make our communities better.

A sustainable world is one in which health and welfare are promoted through education, health care, and employment. Buckman takes a leadership role, working hard to improve the quality of life for our associates, our local communities, and the global community we all share.

BuckmanCares logo

BuckmanCares, our global community engagement initiative, dedicates Buckman resources – both financial and human – to improving education for youth, enhancing health and human services, and bolstering environmental stewardship. These efforts make our communities more livable. They earn the respect and goodwill of others. And they provide unique opportunities for personal growth and fulfillment for our associates.

Please download our latest Sustainability Report for up-to-date information on our local and global efforts to improve quality of life. It features a special report about how our associates are drawing on our corporate values to teach children timeless life principles through the art of storytelling.

Article 120

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Let's make a future, not just a living.

For Buckman, business isn't just about making money now; it's about financial sustainability, about operating our business in such a way that it can always prosper. So we use a value-driven decision making process, investing in the people, assets and technologies thatwill drive incremental increases in sales and sales growth, market profit contribution, operating profit and free cash flow.

And we've put in place a set of checks and balances, everything from global and regional supply chain management policies and programs to worldwide financial and accounting standards. External audits, risk mitigation, quality control, strategic alliances with suppliers, redundant manufacturing capabilities, business continuation plans - these are some of the tools and safeguards we use to ensure financial sustainability.

Most important, we make sure our customers benefit financially from our products, services and support. There's no better way to ensure the economic sustainability of our own operation.

Please download our latest Sustainability Report for up-to-date fiscal information and short case studies profiling how we help our customers achieve both return on investment and return on environment.


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Let's work better together.

Every company has a culture that determines what it's like to work there. Ours is all about the chemistry of our global team, how we work together and with our customers to create lasting bonds. It's the chemistry of sustainable success, an innovative mix of commitment and reward, teamwork and improvement, leadership and transformation, integrity and growth.

Buckman is proud to be a leader in workplace health, safety, and professional development. All to help make the workplace work better.

Please download our latest Sustainability Report for up-to-date information on employee health and safety and our approach to training, which has earned a spot on Training magazine's Top 125 organizations in the world.

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AMP
Amplifying understanding. Powering ROI.

At Buckman we have eight business management standards we apply to every customer account the world over: communication, system knowledge, planning, safety, program manuals, service and activity reports, business reviews, and continuous improvement. That last one is the end goal for every client, the driving inspiration for everything we do. It's like climbing an endless ladder, one rung at a time, going higher in efficiency, safety, and performance, with an eye always on that next rung.

To help you achieve continuous improvement, we at Buckman are continuously training our own people to provide the leadership you need. In fact, we employ 20 full-time and 75 part-time trainers who teach 200 different courses every year to keep our people ready to help yours.

MAKING THE TRANSITION
The Transition & Service Plan Workshops

New and different can be stressful. Buckman strives to remove the stress of change and replace it with confidence and assurance. We do that through our Transition Workshops. Before we pump one drop of our product into a new client's facility, we bring in our people. We ask questions, consulting not only the managers, but also the operators on the floor, the guys working the docks—everyone who may be affected by a transition to Buckman's chemicals and services. We find out what your expectations are, and only then do we deliver.

Once the transition is complete we turn to the Service Plan Workshop in which we document our interviews, confirm expectations, and determine how you will measure results. We create an in-depth implementation plan. From that plan, we know, going forward, how to avoid problems, meet mutually agreed-upon goals, and pave the way to continuous improvement.

SOLVING PROBLEMS
The Joint Problem-Solving Workshop

Yours is a complex operation that calls for solutions that streamline, simplify, and strengthen. Once again, Buckman turns to its proven workshop format to help solve the difficult problems you face and avoid others before they can occur. Our Joint Problem-Solving Workshop builds consensus between people and establishes a carefully wrought plan for initiating and managing positive change. Once the plan is implemented, the benefits and improvements are traced over time to help measure ROI and ensure continued success.

MEASURING SATISFACTION
The Customer Satisfaction Survey

Satisfaction comes from a job well done. It grows out of achievement and improvement. It is measured both in human, emotional terms and in financial terms. Buckman seeks customer satisfaction at every level. At the heart of this quest is the Customer Satisfaction Survey because we know, ultimately, that customer input yields customer satisfaction. It allows us to know where we have succeeded and where we need to improve, and it helps us to indentify new goals to pursue. It takes five minutes to complete but creates lasting improvements that benefit everybody and strengthens the relationship between us.

Article 117

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Continuous improvement requires relentless exploration.

The results of our R&D commitment are easy to see. In a year, we may introduce as many as 12 new products on a global basis and many others on a local level. In fact, a good 15% of our profits are generated by leading-edge technologies that are less than four years old—new chemical formulations, process improvements, and innovative new ways for our clients to save money. And every year, a substantial portion of our sales is funneled right back into our R&D efforts.

It's not just about responding to customer needs and requests. It's about creating opportunities that just didn't exist before. We do that by carefully coordinating global R&D workgroups and industry-focused technology platforms. By fostering open communication and by matching the right scientists with the right projects in the best environments, we create efficiencies that fuel the rapid spread of new technologies all over the world.

How can our clients be the best if we aren't?

Article 116

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In each of our regional offices around the world, Buckman has streamlined the entire production and delivery process, paving the way for a higher level of customer service and satisfaction. Customer service gets our product out the door and into our customers' hands, and we've integrated global sourcing, inventory planning, and logistics to bring the very best prices, service, and delivery to each customer.

Buckman Customer Service is built around:

  • Listening to our customers
  • A commitment to continuous improvement
  • Customer-specific services
  • Dedication to the perfect order

 

Contact info:

Australia
australia@buckman.com

South America
brasil_atcliente@buckman.com

Canada
canada@buckman.com

China
Phone: 86-21-6921 0188
 china@buckman.com

Europe / N. Africa / Middle East
europe@buckman.com

Mexico
mexico@buckman.com

Singapore
asia@buckman.com

S. Africa
southafrica@buckman.com

USA
customerserviceUSA@buckman.com

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Fast turnaround. Steadfast commitment.

How can we perform 65,000 tests, analyze 10,000 samples, and generate 5,000 problem-solving reports per year? We're fast—12 chemists and a metallurgist achieving an industry-leading turnaround of just four days, with same-day and next-day analysis available when required. We utilize scanning electron microscopes and a million dollars' worth of other advanced equipment to accurately determine the composition of samples ranging from a 5-gallon pail of pulp to a speck of scale that can fit on the head of a pin.

We know the faster and better we work, the sooner your problem gets solved and the better your operation runs. Whenever you need microbiological or analytical expertise—and you need it fast—Buckman's Technical Services stands ready.

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